Frequently Asked Questions
How do I register?
Click ‘APPLY TO ATTEND IN-PERSON' in the toolbar at the top of the page. Once you have created a FT account and completed registration, you will receive a confirmation email with your booking information.
How will I gain entry to the event?
Once you have completed your registration you will receive a confirmation email containing further information about the event. When you arrive at the venue on the day, please give your name or show your confirmation email and we will be able to check you in.
Why can't I find any emails related to the event?
You may have accidentally unsubscribed. Please contact the FT Live Customer Services Team via email at ftlive@ft.com or by calling +44 (0) 207 775 6653.
What is the cancellation policy?
If you can no longer attend the conference and you have bought a pass, please contact the FT Live Customer Services Team as soon as possible via email at ftlive@ft.com or by calling +44 (0) 207 775 6653. To find out more about cancellation fees please visit our FT Live Terms and Conditions page.
How do I get to the venue?
The address of the venue will be announced shortly, along with transport options and directions.
Is the venue accessible?
We select our venues to ensure that all our events are as accessible as possible for our guests. If you have any specific accessibility requirements you will have the opportunity to indicate this when filling out the event registration form.
Will food and drink be provided at the event?
Yes, there will be a drinks reception and a three-course dinner at the event.
I have dietary requirements, what should I do?
If you have any specific dietary requirements you will have the opportunity to state them when registering for the event.
Contact Us
If you are experiencing technical difficulties please contact our team for more information:
ftlive@ft.com | +44 (0) 207 775 6653
Our customer service team is currently available from 9am - 5pm BST, Monday - Friday.